PRIVACY POLICY
(Last Update: 01 November 2022)
At The Happy Glow we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
1. THE INFORMATION WE COLLECT
In running and maintaining this website we may collect and process the following information about you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. By providing information to us, you consent to our collecting this information and using it for that specific reason only.
1.1 ENQUIRIES
This section summarises the information related to enquiries we receive. This information is provided voluntarily by you when you make an enquiry.
What information we collect
Personal information such as your name, e-mail address and phone number.
Why we collect this information
We require this information so we can supply you with the information that you have requested about our services. This information is necessary for our legitimate interests in promoting our services.
How we collect this information
This information will be collected through direct interactions with us via electronic and non-electronic means.
Failure to provide this information
If you do not provide this information, it will result in us being unable to provide you with the requested information.
1.2 APPOINTMENT BOOKING
This section summarises the information related to making an appointment for a treatment with us. This information is provided voluntarily by you when you make an appointment.
What information we collect
Personal information such as your name, home address, email address, phone number, date of birth, medical history and emergency contact. Financial information such as credit card or debit card details will also be required to pay for the appointment or charge in accordance with our cancellation policy.
Why we collect this information
We require this information to perform the contract we are about to enter into or have entered into with you for the provision of a product or service. This information is also necessary for managing our business (e.g., appointment communications, billing, reporting, accounting, queries and complaints), improving our professional services and comply with regulatory obligations.
How we collect this information
This information will be collected through direct interactions with us via electronic and non-electronic means. Financial information will only be collected electronically through our third-party providers Stripe and/or PayPal. For the avoidance of doubt, The Happy Glow does not store these details. For more information on how these third-party providers handle your information, please see our section on third party providers further down.
Failure to provide this information
If you do not provide this information, it will result in us being unable to provide you with any treatments.
1.3 TECHNICAL INFORMATION
This section summarises the information gathered when you visit this website.
What information we collect
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
Why we collect this information
Squarespace needs the data to run this website, provide analytics, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.
How we collect this information
This information is collected automatically by our Squarespace, our website analytics provider, when you visit our website.
Failure to provide this information
This information is logged automatically. It is not possible to opt out of proving this information once you visit our website.
1.4 MARKETING
This section summarises the information related to marketing activities. This information is provided voluntarily by you when you sign up to marketing communications
What information we collect
Personal information such as your name, e-mail address, phone number, social media identifiers and/or usernames,
Why we collect this information
We require this information so we can supply you with the marketing information that you have requested. This information is necessary for our legitimate interests in promoting our services.
How we collect this information
This information will be collected through direct interactions with us via electronic and non-electronic means.
Failure to provide this information
If you do not provide this information, it will result in us being unable to provide you with the requested marketing information.
2. USING AND STORING YOUR INFORMATION
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the UK for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
3. DISCLOSING YOUR INFORMATION
We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.
Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment. We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
In the event that we sell any or all of our business to the buyer;
Where we are legally required by law to disclose your personal information; and/or
To further fraud protection and reduce the risk of fraud.
4. USE OF COOKIES
As with most website you visit, we use ‘cookies’ on our website. A cookie is a small data file that is stored in your web browser that allows The Happy Glow or a third party to remember information about your preferences. They cannot be used to identify you personally.
We use cookies to facilitate booking appointments and to track visitor usage statistics. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the website.
| Type | Name | Duration | Purpose |
|---|---|---|---|
| Cookie | ss_cid | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| Cookie | ss_cpvisit | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| Cookie | ss_cvisit | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| Cookie | ss_cvr | Two years | Identifies unique visitors and tracks a visitor’s sessions on a site |
| Cookie | ss_cvt | 30 minutes | Identifies unique visitors and tracks a visitor’s sessions on a site |
| Cookie | _acloggedin | 1 January 2025 |
Supports login by Scheduling client if the client has an account |
| Cookie | _client_acloggedin | 1 January 2025 |
Supports login by Scheduling client if the client has an account |
| localstorage | algoliasearch-client-js | Persistent | Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster |
| Cookie | CART | Two weeks |
Shows when a visitor adds a product to their cart |
| Cookie | CHECKOUT_WEBSITE | Session | Identifies the correct site for checkout when checkout on your domain is disabled |
| Cookie | client_username | One year | Remembers a logged in Scheduling client's username between visits |
| sessionstorage | Commerce-checkout-state | Session |
Stores state of checkout while the visitor is completing their order in PayPal |
| Cookie | Crumb | Session |
Prevents cross-site request forgery (CSRF) |
| Cookie | hasCart | Two weeks |
Tells Squarespace that the visitor has a cart |
| Cookie | Locked | Session |
Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. |
| Cookie | PHPSESSID | One month |
Securely authenticates a visitor during their checkout in Scheduling |
| Cookie | RecentRedirect | 30 minutes |
Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO. |
| Cookie | remember_client | 365 days |
Remembers Scheduling client’s login details if they have an account |
| Cookie | siteUserCrumb | Three years |
Prevents cross-site request forgery (CSRF) for logged in site users |
| Cookie | SiteUserInfo | Three years |
Identifies a visitor who logs into a customer account |
| Cookie | SiteUserSecureAuthToken | Three years |
Authenticates a visitor who logs into a customer account |
| localstorage | squarespace-announcement-bar | Persistent |
Prevents the announcement bar from displaying if a visitor dismisses it |
| localstorage | squarespace-likes | Persistent |
Shows when you've already "liked" a blog post |
| localstorage | squarespace-popup-overlay | Persistent |
Prevents the promotional pop-up from displaying if a visitor dismisses it |
| localstorage | squarespace-video-player-options | Persistent |
Remembers video player selected preferences ( volume, playback speed, and quality) for videos uploaded directly to Squarespace |
| Cookie | ss_cookieAllowed | 30 days |
Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies |
| Cookie | ss_sd | Session |
Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions |
| Cookie | Test | Session |
Investigates if the browser supports cookies and prevents errors |
| localstorage | TZ | Persistent |
Enables a Scheduling client’s appointments to display correctly based on their time zone preferences. |
5. THIRD-PARTY PROVIDERS
We use third-party providers on our website to provide the best browsing experience possible. In general, these providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, you should be aware that these providers have their own policies in respect to the information we are required to provide to them. Below are the third-party providers that we use and links to their policies for you to be aware of.
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
SQUARESPACE
Our website and scheduling software is provided and hosted by Squarespace. You can read their policies here:
Privacy Policy: https://www.squarespace.com/privacy/
Cookie Policy: https://www.squarespace.com/cookie-policy/
Terms of Service: https://www.squarespace.com/terms-of-service/
STRIPE
Payments for our appointments are processed and managed using Stripe. You can read their policies here:
Privacy Policy: https://stripe.com/gb/privacy
Cookie Policy: https://stripe.com/cookies-policy/legal
Service Agreement: https://stripe.com/gb/legal
PAYPAL
Payments for our appointments are processed and managed using PayPal. You can read their policies here:
Privacy Policy: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Cookie Policy: https://www.paypal.com/uk/webapps/mpp/ua/cookie-full
Service Agreement: https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full
6. SOCIAL MEDIA
The website uses integrations provided by various social media platforms including, but not limited to, Twitter, Facebook, Instagram, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of www.thehappyglow.co.uk. Please review the policies of these platforms before you use their services and if you do not wish for your information to be disclosed then you should not use these tools.
https://www.facebook.com/privacy/explanation
https://twitter.com/en/privacy
https://help.instagram.com/155833707900388
YouTube
https://www.google.com/intl/en/policies/privacy/
Vimeo
https://vimeo.com/privacy
7. CONTACT AND COMPLAINTS
If you have any questions, concerns or complaints about how we use your data, please do not hesitate to contact us in the first instance at hello@thehappyglow.co.uk.
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. For more information including how to contact them, please visit https://www.ico.org.uk.
8. PRIVACY POLICY UPDATES
We do update this Privacy Policy from time to time and any changes will take immediate effect once published. The date of the last update is provided at the top of this Privacy Policy.
9. YOUR DATA PROTECTION RIGHTS
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@thehappyglow.co.uk if you wish to make a request. Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.