OUR BOOKING POLICY

(Last Update: 21 January 2024)

At The Happy Glow, we use an online booking system to manage our appointments.  This system allows you to select an appointment time that suits you and manage it online.

Managing Your Appointment

Once you book an appointment, a confirmation email will be sent to the provided email address.  In the confirmation email,  there is a list of options that look like this:

Please use this to manage your appointment with us but if you have any questions, please get in touch.

Rearranging Your Appointment

We understand the plans change and appointments need to be rearranged. We try to be as flexible as we can with this without impacting the operation of the business.

Up to 24 hours before your appointment start time

You can rearrange your appointment using the links in your confirmation email free of charge.

Less than 24 hours before your appointment start time

Your provided credit or debit card will be charged £50. This is due to the short notice given and the likelihood of that appointment period being unusable.

Cancelling Your Appointment

We understand the plans change and appointments need to be cancelled. We try to be as flexible as we can with this without impacting the operation of the business.

Up to 24 hours before your appointment start time

You can cancel your appointment using the links in your confirmation email free of charge.

Less than 24 hours before your appointment start time

Your provided credit or debit card will be charged £50. This is due to the short notice given and the likelihood of that appointment period being unusable.

Not Attending Your Appointment (aka No-shows)

Don’t be this person, we respect your time and in return we ask that you respect ours. The card provided at the time of booking will be charged for the entire booked treatment.

We understand that plans change but it is easy to let us know so that we aren’t worried about why you didn’t attend your appointment. We may reach out to any emergency contacts, if provided during booking, to ensure you are safe.